Website Privacy Policy
YOUR PRIVACY
Last updated: 3 September 2026
This website, located at exceler8.com.au, is owned and operated by Exceler8 Pty Ltd ACN 97 140 320 001 trading as Exceler8. We are committed to protecting your privacy as a customer, and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you, and are guided by the Australian Privacy Principles. We collect, use and disclose Personal Data only where reasonably necessary for our business functions and activities, and we take reasonable steps to ensure your information is handled securely and lawfully.
For the purposes of this Privacy Policy, “Personal Data” includes the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (together ‘Personal Data’). It also includes any information or opinion that identifies you or could reasonably identify you, whether the information is true or not.
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website, engagement with Us via telephone or email communication, or use of our products and services, we may obtain Personal Data from you.
Our services are not directed to persons under 18 years of age, and we do not knowingly collect Personal Data from anyone under 18 years of age. If we become aware that a person under 18 years of age has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a person under 18 years of age, and you believe they have provided us with Personal Data without your consent, then please contact us. We may require reasonable verification of your identity before responding to such requests.
You can review, correct, update, or delete your Personal Data by either logging into your account and making the changes yourself, or contacting us directly to do so. We will respond to access or correction requests in writing within a reasonable timeframe.
HOW WE USE YOUR INFORMATION
We use the information we collect to deliver our services to you including communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. We only use your Personal Data for the purposes for which it was collected, or for related purposes that you would reasonably expect the Personal Data to be used.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us, and your request will be actioned promptly. We maintain records of marketing consent and honour all op-out requests promptly.
We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands, and assisting in meeting customer needs generally. Aggregated data does not identity you personally and is used to help us understand trends, improve functionality and enhance user experience.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites, or if others have copied or saved the information. We cannot control the retention or display of information cached or stored by third-party websites or search engines.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission, and is not stored by us on our servers. We implement administrative, technical and physical safeguards designed to protect Personal Data from misuse, interference, loss, and unauthorised access.To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We take reasonable steps to ensure that any overseas recipient does not breach the Australian Privacy Principles in relation to your Personal Data.
We retain your personal information for as long as needed to provide services to you, and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods are determined based on legal, operational and contractual requirements, and Personal Data is securely destroyed or de‑identified when no longer required.
In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law. We assess all data breaches in accordance with the Australian Government’s Notifiable Data Breaches scheme and notify the Office of the Australian Information Commissioner where required.
COOKIES AND PIXELS
A cookie is a small file placed in your web browser, that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. We use different categories of cookies, including necessary, functional, analytics, and advertising cookies. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services. These ads may appear on this website or other websites you visit. These third‑party providers may collect and process data according to their own privacy policies.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy, and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of exceler8.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise), customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. Personal Data may also be disclosed during due diligence processes, subject to strict confidentiality obligations. We would only disclose your Personal Data in good faith, and where required by any of the above circumstances.
LINKS TO OTHER WEBSITES
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this website. We are not liable for any loss or damage arising from your use of third‑party websites.
CHANGE IN PRIVACY POLICY
As we plan to ensure our Privacy Policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. The “Last Updated” date will be revised when changes are made, and significant updates may be communicated to users. Please return periodically to review our Privacy Policy. Continued use of our website following changes to this policy constitutes acceptance of the updated terms.
CONTACT US
If you have any questions or concerns at any time about our Privacy Policy or the use of your Personal Data, or would like to access your information or lodge a privacy complaint, please contact us at team@exceler8.com.au and we will endeavour to respond within two (2) business days.